7-Day (168 Hours) Usage-Based Money-Back Guarantee
Applicable to all first-time ConfirmRoute Traveler & Developer MCP subscription purchases
If you decide ConfirmRoute is not right for your travel needs within 7 × 24 hours (exact 168 hours of payment), you can request a refund directly from your account. Refunds are calculated proportionally based on quota consumed.
Usage-Based Refund Scale
| Plan Quota Consumed | Gross Refund % | Gateway Processing Cost (0% – 10%) | Net Customer Refund |
|---|---|---|---|
| 0% – 10% Usage | 100% | −2.5% (Default) | 97.5% Net |
| >10% – 20% Usage | 80% | −2.5% (Default) | 77.5% Net |
| >20% – 30% Usage | 60% | −2.5% (Default) | 57.5% Net |
| >30% – 40% Usage | 40% | −2.5% (Default) | 37.5% Net |
| >40% – 50% Usage | 20% | −2.5% (Default) | 17.5% Net |
| >50% Usage | 0% | ₹0.00 | 0% (Guarantee Forfeited) |
1. Subscription Billing Cycles
ConfirmRoute Traveler (Basic ₹149/mo, Pro ₹249/mo) and Developer MCP (Basic ₹299/mo, Pro ₹599/mo) subscriptions are billed in Indian Rupees (₹) on a recurring monthly basis unless a one-time pass is chosen.
Applicable taxes, including Goods & Services Tax (GST @ 18%), are billed in accordance with statutory regulations. Subscriptions automatically renew until canceled.
2. How to Request a Cancellation or Refund
1. Self-Service via Account: Navigate to your Account Settings → Plan tab → Click 'Request 7-Day Refund' or 'Cancel Renewal'.
2. Email Support: Send an email from your registered account address to [email protected] referencing your Order ID or User ID.
Upon initiating a refund within the eligible 168-hour window, your plan immediately reverts to the Free tier, and your refund is submitted to the originating payment gateway.
3. Gateway Processing Fees & GST Credit Notes
Payment Processing Deduction: Non-recoverable aggregator interchange fees and merchant costs are deducted at the rate active at the time of your order (configurable between 0.0% and 10.0%, default 2.5%) based on your payment gateway. The deduction rate is frozen at purchase.
GST Credit Note Issuance: In accordance with Section 34 of the Central Goods and Services Tax Act, 2017 (CGST Act), a standard GST Credit Note is generated for the proportional tax component upon refund execution.
Exact 168-Hour Window: Eligibility is calculated to the exact hour from your payment timestamp, providing a full 7 days without midnight cutoff penalties.
4. Refund Timeline & Crediting Mechanism
Approved refunds are routed strictly back to the original source of payment (UPI ID, Netbanking, or Debit/Credit Card):
• UPI & Netbanking: Typically reflected in your account within 24 to 48 hours.
• Credit & Debit Cards: Processed by card networks and reflected in bank statements within 5 to 7 business days.
5. Cancellations After the 7-Day Window
If the 168-hour window has elapsed, you may still cancel auto-renewal at any time without penalty. Recurring charges will cease, and your plan features will remain active until the end of your current paid billing period. Pro-rated refunds are not issued for cancellations made after 7 days.
6. Failed, Duplicate, or Reversed Payments
If you are charged more than once due to network latency, or if an order fails after funds are deducted from your bank, please notify [email protected] with the transaction reference. Duplicate charges are investigated and refunded in full promptly.
7. Developer MCP Tool Usage Rules
Developer subscriptions provide quota-based tool credits and burst rate limits. Once tool credits have been consumed programmatically via API/MCP, consumed credits cannot be refunded.
8. Chargebacks and Disputes
We encourage users to contact [email protected] prior to initiating bank chargebacks so we can resolve disputes amicably. When a chargeback is lodged, access may be temporarily restricted while transactions are audited.
9. No Refund for Railway Operational Outcomes
ConfirmRoute provides statistical analysis and travel intelligence. Refunds are NOT provided because an Indian Railways train was delayed, canceled, or diverted, or because a waitlisted ticket failed to confirm. Third-party railway operations remain under the sole jurisdiction of Indian Railways.
10. Support Contact
For cancellation or refund assistance, contact ConfirmRoute Support at [email protected]. Please include your registered email and transaction ID.